Development of tailor-made AI ChatBots

What the user sees:

• Precise instant responses in their native language (FR/DE/IT/EN)
• Contextual understanding of his complex requests
• Transparent escalation to a human expert if necessary
• Conversational history kept for personalised follow-up
• Permanent availability 24/7, bank holidays included

What you gain:

• Drastic reduction in the volume of level 1 tickets (-75%)
• Average response time of less than 30 seconds
• Freeing up your experts for high added value cases
• Customer satisfaction measured and continuously improved
• Substantial operational savings on support costs
• Detailed analysis of customer request patterns

Optimal application sectors:

• Health practices: doctors, dentists, specialists, physiotherapists
• Professional services: financial advisers, notaries, lawyers, chartered accountants
• Wellness & beauty: institutes, hairdressers, physiotherapy centres
• Technical services: tradesmen, car garages, property diagnostics

Smart features:

• Real-time diary synchronisation with your available slots
• Automatic qualification of reasons for consultation before booking
• Multi-channel reminders (SMS/email) to reduce absenteeism by 60%
• Autonomous rescheduling in the event of cancellation or postponement
• Waiting list management with automatic notification of vacated slots

Measurable benefits:

• Optimised fill rate: +35% confirmed appointments
• Drastic reduction in no-shows (-60% unjustified absences)
• Administrative freedom: zero appointment booking calls to process
• Extended availability: bookings 24 hours a day, even outside opening hours

Specific cases of use:

• Personalised advice: size guide, product comparisons, cross-sell recommendations
• Transactional support: real-time order tracking, returns management, refunds
• Abandonment recovery: intelligent basket relaunch, personalised incentive offers
• After-sales service: dispute resolution, product exchanges, guarantees and after-sales service

Integrated sales intelligence:

• Behavioural scoring: identification of visitors with high purchasing potential
• Contextualised upselling: relevant suggestions based on browsing history
• Automated segmentation: messages tailored according to customer profile (new/loyal/VIP)
• Conversational A/B testing: continuous optimisation of sales paths

Measurable ROI:

• Conversion rates: average +25% improvement on engaged visitors
• Average shopping basket: +18% increase thanks to intelligent recommendations
• Acquisition cost: -40% reduction in cost per qualified contact
• Abandonment rate: -35% reduction thanks to proactive friction resolution
• Customer satisfaction: +30% NPS (net promoter score) thanks to 24-hour instant assistance

Native integrations:

• CRM on e-commerce site: Shopify, WooCommerce, Magento, PrestaShop
• Advanced analytics: behavioural tracking and conversion attribution

Practical applications:

• Claims declaration: collection of basic information (car, home, health)
• Instant quote: quick calculation for simple insurance (car, travel, home)
• Product FAQs: explanations of cover, excesses, exclusions
• Scheduling appointments: planning with agents for complex cases

Immediate benefits:

• -60% fewer calls for basic information requests
• 24-hour availability for urgent declarations
• Pre-qualification of files before agent transfer
• Customer satisfaction improved by responsiveness

Easy to use:

• Guided step-by-step questions
• Fluid transfer to your teams if needed
• Integration with your existing forms

Diversified applications:

• Visitor qualification: budget, search criteria, purchase timing
• Property selection: automatic filtering according to needs and means
• Visit planning: optimised organisation of time slots
• Post-visit monitoring: feedback collection and personalised follow-up
• Quick valuation: approximate property valuation online
• Legal QA: information on buying/selling procedures

Operational benefits:

• -50% of unqualified or inappropriate visits
• Organised pipeline with prospects segmented by potential
• Save time: focus on genuinely motivated customers
• Automated follow-up of lukewarm leads

Sales effectiveness:

• Detection of strong buying signals
• Intelligent linking based on behaviour
• Contextualised transfer to your agents

Automated hotel services:

• 24-hour virtual concierge service: check-in/out, parking information, service schedules
• Local recommendations: restaurants, activities, transport according to customer profile
• Request management: room service, maintenance, complaints
• Intelligent upselling: upgrades, spa services, excursions

Travel agency support:

• Personalised search: destinations according to budget, preferences, constraints
• Instant quote: quick calculations for tailor-made trips
• Bookings tracking: confirmations, changes, cancellations
• Urgent assistance: 24-hour support for travellers on the move

Multilingual specificities:

• Native communication in FR/DE/IT/EN adapted to Swiss tourism
• Specialised terminology: precise hotel and tourism vocabulary
• Culturally adapted responses according to visitor origin

Measurable results:

• +25% satisfaction thanks to constant responsiveness
• +15% ancillary revenue via automated upselling
• -40% inbound calls for routine enquiries

Self-service employees:

• Administrative management: holiday requests, expense claims, various certificates
• Automated onboarding: induction course, documents to be signed, mandatory training
• Company policies: internal regulations, procedures, employee benefits
• Recurring AFQs: health insurance, luncheon vouchers, working hours, teleworking

HR optimisation:

• -60% downtime for HR teams for routine requests
• Standardised responses that comply with internal policies
• Complete traceability of requests and responses provided
• Intelligent escalation to HR for complex cases

Operational benefits:

• 24-hour availability for emergencies (sick leave, exceptional leave)
• Reduction of errors thanks to guided processes
• Improved employee experience through responsiveness
• Freeing up HR for value-added missions (recruitment, development)

Process automation:

• Automated initial screening: CV analysis, key skills, experience, salary expectations
• Q&R candidates 24/24: information on the position, process, company, benefits
• Internship/alternship management: automatic sorting based on academic criteria and availability
• Interview planning: synchronisation of recruiter’s diary with candidate’s availability
• Language tests: automatic FR/DE/IT/EN assessment with scoring

Recruiter optimisation:

• -70% time spent on initial sorting of applications
• Intelligent pre-qualification: only relevant profiles come up
• Standardised answers to recurring questions (salary, teleworking, development)
• Automatic scoring of candidates according to defined criteria

Improved candidate experience:

• Instant feedback on profile suitability
• Process transparency: stages, deadlines, selection criteria
• Personalised follow-up: application status, next steps
• Permanent availability for urgent matters

Recruitment ROI:

• -50% delay between application and first interview
• +40% quality of candidates received at interview
• 60% reduction in no-shows thanks to pre-engagement

Automated first-level support:

• Autonomous resolution: reset passwords, unlock accounts, troubleshooting guides
• Access management: requests for permissions, allocation of user rights
• Incident monitoring: real-time status, automatic escalation if necessary
• Ticket creation: automatic qualification and routing to the right technician

Operational benefits:

• -75% of level 1 tickets handled by your IT technicians
• Instant resolution: 80% of common problems resolved in less than 2 minutes
• Permanent availability: 24-hour support even outside office hours
• Focus expertise: your technicians concentrate on the real technical challenges